Terms & Conditions

Delivery information: 

  • We deliver to Malta on weekdays (Monday to Friday) from 9:00 AM to 5:00 PM.
  • Please ensure someone is available to sign for your delivery.
  • Our goal is to deliver your items within the estimated time, however, should we encounter any delays from our suppliers, we may deliver within 30 days from the agreement date, but we’ll notify you promptly.
  • Unless specified otherwise, delivery charges are not included in the product price.
  • For urgent orders or items weighing over 32kg, additional charges may apply.
  • Prices include Value Added Tax (VAT).
  • Payment is required upfront when you make an agreement with M Tekk Ltd. No exceptions.
  • Once delivered to your address, the risk associated with the goods passes to you.
  • Upon receiving the goods, promptly inspect them for any damage. Report any loss or damage immediately.
  • If damage is reported within 24 hours, we may, at our discretion, refund the price and carriage or replace the goods.

Right to Withdraw

You may withdraw from an online sale agreement within 15 days without providing a reason. The withdrawal period ends 15 days after receiving the purchased product. 

To exercise your right of withdrawal, you must inform us of your decision before the 15-day period expires. You can do this by providing notice in one of the following ways: 

  • Hand-deliver the notice to our address (provided above).
  • Send the notice by post to our address (provided above).
  • Fax the notice to our business facsimile number (provided above).
  • Email the notice to our electronic mail address (provided above).

Effects of Withdrawal

  • Upon withdrawing from an online sale, we will refund any received payment (excluding the delivery cost of the purchased product) within 15 days from the date you notified us of your decision. The refund will be issued using the same payment method you used unless an alternative arrangement is agreed upon.

  • To obtain a refund, the purchased product must be returned in the same condition it was received and at your expense within 15 days of exercising your withdrawal right, unless we agree otherwise. We may withhold reimbursement until we receive the product. 

Our Right to Cancel

In situations beyond our control, such as the inability or failure of manufacturers or suppliers to provide the goods, we reserve the right to cancel the agreement at any time before the goods are delivered. In such cases, we will notify you promptly. Any amounts paid by you or on your behalf under or about the agreement will be promptly refunded. Please note that we will not be held liable for any other loss or damage arising from such cancellation. 

Statutory Rights

  • Your ability to cancel is an additional right, independent of your other statutory rights.
  • The after-sales service, guarantees, and the voluntary return code outlined below do not impact your statutory rights.

Guarantees and After-Sales Service

  • The warranty period commences from the date of your purchase, supported by a valid invoice.
  • All warranties require the presentation of the Agreement, Invoice/Cash Sale, Fiscal Receipt, along with manuals, software, and any other items, including the original packaging.
  • The manufacturer’s warranty exclusively covers hardware component failures in the product. We do not assume responsibility for any software issues that may occur after installation.
  • You are responsible for backing up your device’s contents before sending it in for service. The returned product will be configured to its original purchase state.
  • Ensure the removal of all third-party hardware, software, features, parts, options, alterations, and attachments not covered by our warranty. We are not liable for any loss or damage to these items.

This limited warranty does not cover the following: any third-party accessories; cosmetic damages; damage or loss to software programs, data, or removable items; damage due to:

(1) Natural disasters, accidents, misuse, normal wear and tear, abuse, negligence, commercial use, or modifications to the product 

(2) Improper operation or maintenance  

(3) Connection to an improper voltage supply or electrical power surge  

(4) Attempts to repair by any third party  

(5) Use of components not approved by us  

(6) use of pirated software. 

  • The warranty is void if the product’s serial number has been altered or removed.
  • We do not guarantee compatibility with other parts or peripherals.
  • Repair or replacement under the terms of this warranty does not initiate a new warranty period. However, you are entitled to a warranty extension equal to the time the product is in the workshop for service.
  • Any replacement product may be new or like new, ensuring functionality at least equal to the product being replaced.
  • We retain ownership of defective components and may use various vendors’ components for product repairs as needed.
  • Goods are not sold on a trial basis, and they may be supplied in cosmetically different packaging.
  • All trademarks and logos are acknowledged.
  • All goods remain the property of M Tekk until paid in full.

All products carry the 2-year EU legal warranty where applicable and according to its terms and conditions. 

Privacy and Security

  • Our commitment is to safeguard your privacy and ensure the security of any personal information you provide. We adhere strictly to the data protection legislation in the Maltese Islands.
  • We will not sell, rent, or exchange your personal information with any third party for commercial purposes, except for the essential need for credit/debit card validation during the purchase process.
  • To enhance your shopping experience, we utilize “cookies” on our website. A cookie is a data element sent by our website to your browser, which is then stored on your system. Unless you adjust your browser settings, this can be used to identify you. You have the option to set your browser to prevent this from happening.

Choice of Law and Jurisdiction

  • This agreement is governed by the laws of the Republic of Malta.
  • Any disputes arising from this agreement will be exclusively subject to the jurisdiction of the courts of the Republic of Malta.
  • If any portion of these terms and conditions is deemed unlawful, it will not impact the validity or enforceability of the remaining conditions.