Delivery & Returns

Get FREE delivery on orders over €50 anywhere in Malta and Gozo! 

For products available from stock, expect delivery within the next working day (Monday to Friday). 

  • For orders over €50, enjoy Free Delivery.
  • For orders below €50, a nominal delivery fee of €5.00 applies.
  • Virtual products will be delivered within 2 to 15 days. For express delivery of virtual products, please contact us for a quote on express shipping.
  • Express – Same Day Delivery:
  • Orders for products available from stock can be delivered on the same working day if placed by 1 pm.
  • For express same-day delivery, a charge of €14.00 applies.

Returns

If you have ordered goods remotely, you have a 14-day period from the date you physically receive the goods to cancel your purchase. However, please note that this is subject to the following conditions:

To cancel your purchase, you must inform us in writing by sending a written request. Your request should include details such as the product, order reference, date of purchase, date of delivery or collection, client name, and client address.

The products must be returned within 14 days from the date you informed us in writing about your intention to cancel the purchase.

In addition, please ensure that:

  • You provide proof of purchase along with your return.
  • The products are returned complete in their original packaging, including all accessories (if any).
  • The products are returned in an “as new” condition, except for what is necessary to establish their nature, characteristics, and functioning.

Please note that we are not obligated to accept returns under the following circumstances:

  • The 14-day right of withdrawal period has expired.
  • Your request to withdraw is not accompanied by proof of purchase.
  • The products are returned with incomplete or damaged packaging or broken seals.
  • The products are returned in a used condition other than what is necessary to establish their nature, characteristics, and functioning.
  • The products were originally ordered as a special order to your specifications.

Even if we are not obligated to accept returns under these circumstances, we will still try our best to assist you in resolving any issues. However, please be aware that we will charge €15.00 towards the cost of inspecting the goods. If the goods were delivered by M Tekk initially, there will also be a €20.00 charge for delivery/return costs.

We value our customers’ satisfaction and aim to provide excellent service throughout your shopping experience. If you have any further questions or concerns regarding returns or cancellations, please don’t hesitate to contact our customer support team.